FAQ

Frequently Asked Questions

Answers to commonly asked questions about our products and offering.

General

All Theta Body products are formulated and made in Australia.

We use native Australian extracts and certified organic oils, and considered scientific actives. Every ingredient is chosen to create a refreshing experience.

Yes. Our formulations are gentle, balanced, and supportive for most skin types. If your skin is sensitive, we recommend patch testing first. The recommended guidelines are on each product.

Our scents are intentionally soft and calming, created to complement rather than overwhelm.

Skincare

Our routines page offers simple pathways to guide you based on hydration, brightening, age support, or renewal.

Our formulations are designed to layer gently. If you use Vitamin C, Vitamin A, or other actives, begin slowly and watch how your skin responds.

Yes, but if your skin is highly reactive, we recommend patch testing first.

Haircare

Yes. Our shampoos and conditioners are SLS free and made with botanical hydration suitable for colour-treated hair.

Yes. Our formulas support hydration, strength, and natural movement across many hair textures.

Yes. Our range is SLS free, created for both everyday and salon environments.

Beardcare

Our Beard Oil is made with certified organic botanical oils that are gentle and nourishing. Patch testing is recommended if your skin is sensitive.

No. It is formulated with balancing botanicals and gentle cleansing agents to maintain softness and hydration.

Ingredients & Formulation

No. We avoid harsh synthetics and unnecessary fillers, choosing clean and considered ingredients.

Our Ingredient Library highlights our hero botanicals and actives, including Davidson Plum, Kakadu Plum, Waratah, Niacinamide, and Peptides.

All our formulations are 100% Vegan and not tested on animals and cruelty free.

Returns & Refunds Policy

Theta Body — Returns & Refunds Policy

At Theta Body, we take great pride in the quality and integrity of every product we create. Each item is carefully formulated with certified organic Australian botanicals and manufactured to the highest standards — which is why, for the health, safety, and wellbeing of all our customers, we are unable to accept returns or exchanges on any opened or used cosmetic and personal care products.

All Sales Are Final

 Due to the nature of skincare, hair care, and grooming products, all sales are final once a product has been opened or used. This policy exists to protect the hygiene and safety of every customer and is consistent with Australian consumer standards for cosmetic and personal care goods.

Damaged or Faulty Products

 We stand firmly behind the quality of every Theta Body product. If your order arrives damaged, faulty, or incorrectly supplied, please contact us within 48 hours of receiving your order at info@thetabody.com with the following:

  • Your order number
  • A clear photograph of the damaged or faulty item
  • A brief description of the issue

Once reviewed, we will arrange a replacement or store credit at our discretion.

Allergic Reactions

 We strongly recommend reviewing the full ingredient list of each product before purchase, as all ingredients are clearly listed on our website and product packaging. Theta Body cannot be held responsible for adverse reactions resulting from individual sensitivities or allergies. If you experience an adverse reaction, please discontinue use immediately and consult a medical professional.

Incorrect Orders 

If you receive an item different from what you ordered, please contact us within 48 hours of delivery and we will resolve the issue promptly at no cost to you.

Change of Mind 

We are unable to offer refunds or exchanges for change of mind purchases. We encourage all customers to carefully review product descriptions, ingredient lists, and routine guides available on our website before completing their purchase.

Contact Us

If you have any questions about your order or this policy, please don't hesitate to reach out to our team at info@thetabody.com.